Responsible Gambling

Effective date: 27 October 2026

At Casino Extreme, we are committed to supporting a safe, informed, and responsible gambling environment for all customers in Australia. Gambling should always be treated as a form of entertainment, not as a way to make money, solve financial problems, or recover losses. We encourage every customer to set limits, stay in control, and seek help early if gambling stops feeling enjoyable or begins to cause stress. In Australia, online wagering is regulated under a framework that includes the Interactive Gambling Act and related consumer protection measures, and customers can use BetStop – the National Self-Exclusion Register to exclude themselves from Australian licensed online and phone wagering services in one step. ([acma.gov.au](https://www.acma.gov.au/about-interactive-gambling-act?utm_source=openai))

Gambling can become harmful when it begins to interfere with your finances, mood, work, studies, family life, or health. Early warning signs may include spending more time or money than intended, chasing losses, borrowing money to gamble, hiding gambling activity from others, feeling anxious or restless when not gambling, or needing to gamble with larger amounts to feel the same level of excitement. If any of these apply to you, we strongly encourage you to take action right away. ([gamblinghelponline.org.au](https://www.gamblinghelponline.org.au/?utm_source=openai))

Gambling responsibly means:

Only gambling with money you can afford to lose.
Setting a strict budget before you start and not exceeding it.
Setting a time limit for each session.
Not trying to win back losses.
Taking regular breaks and not gambling when upset, stressed, tired, or under the influence of alcohol or drugs.
Keeping gambling separate from money needed for rent, bills, food, transport, savings, or family needs.
Never borrowing money to gamble.
Keeping your login details private and preventing minors from accessing your account or devices.

We also encourage customers to consider practical personal controls. You may find it helpful to keep a gambling diary, set deposit limits, use device-level blocking tools, or ask a trusted family member or friend to help you stay accountable. If you notice that gambling is becoming difficult to control, the safest decision is to stop playing and use support options immediately. ([gamblinghelponline.org.au](https://www.gamblinghelponline.org.au/?utm_source=openai))

How to recognise a gambling problem

You may need support if you:

Spend more money or time gambling than you intended.
Feel pressure to continue gambling after losses.
Lie to family, friends, or work colleagues about gambling.
Feel guilt, shame, or anxiety about your gambling.
Neglect responsibilities because of gambling.
Have financial difficulties linked to gambling.
Use gambling to escape stress, loneliness, depression, or other problems.

If gambling is affecting your wellbeing, please do not wait for the problem to become more serious. Seeking help early is one of the most effective ways to reduce harm. Free and confidential support is available 24 hours a day, every day of the year through the National Gambling Helpline at 1800 858 858. Help is also available through Gambling Help Online, which provides resources and counselling support for people affected by gambling across Australia. ([acma.gov.au](https://www.acma.gov.au/about-interactive-gambling-act?utm_source=openai))

Self-exclusion and account controls

If you want to stop gambling for a period of time or permanently, self-exclusion is available. BetStop – the National Self-Exclusion Register allows people to exclude themselves from all Australian licensed online and phone wagering services in a single step. Once you register, licensed providers are required to exclude you, and the register does not replace existing provider-level self-exclusion tools. If you are already using another self-exclusion program, you may still need to register separately with BetStop if you want coverage across Australian licensed wagering services. ([acma.gov.au](https://www.acma.gov.au/betstop-national-self-exclusion-registertm?utm_source=openai))

If you want help taking a break from gambling, please contact customer support and request account closure, a cooling-off period, or self-exclusion. We encourage customers to think carefully before reopening an account after any break. If you believe you may be vulnerable, using a self-exclusion option is often the most protective choice. Where applicable, you should also consider removing stored payment methods and deleting gambling-related apps from your devices.

Payment and spending safety

Before you gamble, make sure you understand your household budget and confirm that gambling will not affect essential expenses. Do not use credit intended for everyday living, and do not treat gambling as a financial solution. If you are behind on bills, using savings, or relying on money from others to continue gambling, that is a strong signal to stop and seek support immediately. If gambling is linked to debt, consider speaking to a financial counsellor or a free gambling support service as soon as possible. ([gamblinghelponline.org.au](https://www.gamblinghelponline.org.au/?utm_source=openai))

Keeping gambling safer for others

Gambling products are intended only for adults. You must be at least 18 years old to gamble. If you live with children or teenagers, please keep all gambling accounts, devices, passwords, cards, and documents secure. Never allow anyone under the legal gambling age to participate in gambling activity, and never place bets on behalf of another person who is self-excluded or otherwise unable to gamble. If you share devices or accounts, make sure your own access settings are protected.

When to take a break

We recommend taking a break if you:

Feel frustrated, anxious, or angry while gambling.
Have tried to limit yourself but cannot stick to your limits.
Find yourself gambling longer than planned.
Are gambling to cope with emotions or life stress.
Are worried someone else has noticed your gambling.

Support services in Australia

National Gambling Helpline: 1800 858 858
BetStop – the National Self-Exclusion Register: national self-exclusion support for Australian licensed online and phone wagering services
Gambling Help Online: free resources and counselling support available Australia-wide

These services are confidential and designed to help people who are personally affected by gambling, as well as family members and friends who are concerned about someone else. ([acma.gov.au](https://www.acma.gov.au/betstop-national-self-exclusion-registertm?utm_source=openai))

Our commitment

Casino Extreme is committed to promoting safer gambling practices, responding to customer requests for exclusion or support, and encouraging customers to use gambling in a controlled and responsible way. We support customer autonomy while also recognising that gambling can become harmful for some people. If you think your gambling is becoming a problem, the best action is to stop gambling now and contact a support service immediately.

Need help now?
Call the National Gambling Helpline on 1800 858 858 for free, confidential support available 24 hours a day, every day of the year. ([acma.gov.au](https://www.acma.gov.au/about-interactive-gambling-act?utm_source=openai))

Last updated: 27 October 2026