Privacy Policy

Effective date: 27 October 2026

Last updated: 27 October 2026

This Privacy Policy explains how Extreme (“we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information when you use our website, accounts, products, services, promotions, and customer support channels, including any mobile or other digital services we make available from time to time.

This Privacy Policy is intended for users in Australia and is designed to be read together with our Terms and Conditions, Responsible Gambling information, Bonus Terms, KYC/verification requirements, and any other rules that apply to your use of our services. By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Extreme is the data controller of the personal information described in this Privacy Policy, unless otherwise stated. We decide why and how your personal information is collected and used in connection with the operation of our services.

Contact details:

Privacy Officer
Extreme
Email: privacy@extremecasinoau.com
Postal address: Privacy Officer, Extreme, Level 5, 123 George Street, Sydney NSW 2000, Australia

If you contact us about privacy, we may request additional details to verify your identity before responding.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect from or about:

• visitors to our website;
• registered account holders;
• players and prospective players;
• subscribers to marketing communications;
• participants in promotions, bonuses, surveys, or competitions;
• people who contact our support team; and
• persons whose information we receive from third parties in connection with legal, compliance, identity verification, payment, or fraud-prevention processes.

This Privacy Policy does not apply to websites, apps, or services operated by third parties that you may access through our services. Those third parties are responsible for their own privacy practices.

3. Privacy law in Australia

We handle personal information in accordance with applicable Australian privacy and gambling-related laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us and our activities. We also take into account obligations relating to online gambling, anti-money laundering, identity verification, fraud prevention, and responsible gambling.

The Office of the Australian Information Commissioner notes that a privacy policy should explain in simple language how an organisation handles personal information and include the organisation’s name and contact details, the kinds of personal information collected and stored, and how it is collected, held, used, and disclosed. This Policy is prepared with those requirements in mind.

4. Information we collect

We may collect the following categories of personal information, depending on how you interact with us:

• Identification details: full name, date of birth, gender, username, account number, customer reference number, and similar identifiers.
• Contact details: residential address, mailing address, email address, telephone number, and other contact details.
• Identity and verification information: government-issued identification details, document numbers, nationality, residency information, and verification records.
• Financial information: payment card details, bank account details, transaction history, deposit and withdrawal records, and payment verification information.
• Account and gameplay information: login details, device and session records, bets placed, game history, preferences, limits, and account settings.
• Technical information: IP address, browser type, device type, operating system, referral data, cookies, log files, and usage analytics.
• Responsible gambling information: self-exclusion requests, limit-setting information, safer gambling interactions, and notes relevant to harm minimisation or support.
• Communications: emails, chats, call recordings, support tickets, feedback, complaints, and survey responses.
• Marketing preferences: consent status, communication preferences, and engagement with promotional messages.
• Other information you provide: anything you choose to submit to us through forms, chat, email, or telephone.

In some circumstances, we may also collect sensitive information, such as health-related information or information about gambling-related vulnerability, where you choose to provide it, where it is relevant to responsible gambling support, or where we are required or permitted by law to collect it. We only handle sensitive information where lawful and necessary.

5. How we collect personal information

We collect personal information in several ways, including:

• directly from you when you register, verify your identity, deposit or withdraw funds, communicate with support, or participate in promotions;
• automatically through our website, applications, and systems when you browse, log in, or use our services;
• from payment providers, banks, identity verification providers, fraud-screening providers, and other service partners;
• from analytics, advertising, and technology providers;
• from regulatory, law enforcement, dispute-resolution, or compliance sources where permitted by law; and
• from publicly available sources where lawful and relevant to our services.

Where you provide personal information about another person, you should only do so if you have their permission or are otherwise authorised to provide it.

6. Why we collect, use, and disclose personal information

We use personal information for the following purposes:

• to create and manage your account;
• to verify your identity, age, location, and eligibility to use our services;
• to process deposits, withdrawals, refunds, chargebacks, and other transactions;
• to provide customer support and respond to enquiries or complaints;
• to operate, personalise, and improve our services;
• to detect, prevent, and investigate fraud, abuse, money laundering, account misuse, collusion, and other unlawful or suspicious activity;
• to comply with legal, tax, regulatory, licensing, and reporting obligations;
• to apply and enforce our terms, bonus rules, house rules, and eligibility criteria;
• to monitor and support responsible gambling measures, including limits, cooling-off periods, self-exclusion, and harm-minimisation interventions;
• to send service messages and important account notifications;
• to send marketing communications where permitted and where you have not opted out, or where we otherwise have lawful grounds to do so;
• to analyse trends, usage, and service performance; and
• for any other purpose you consent to or that is otherwise permitted by law.

We may disclose personal information to the following categories of recipients:

• our related companies, directors, officers, employees, and contractors;
• IT, cloud hosting, security, identity-check, payment, analytics, and customer support providers;
• payment processors, financial institutions, and fraud-prevention partners;
• legal, audit, accounting, and compliance advisers;
• regulators, courts, tribunals, government agencies, and law enforcement bodies;
• responsible gambling support providers and self-exclusion-related service providers;
• third parties involved in a sale, reorganisation, or transfer of our business or assets; and
• other parties where you direct us to disclose information or where disclosure is required or permitted by law.

7. Cookies and similar technologies

We use cookies, pixels, local storage, SDKs, and similar technologies to operate our services, remember your preferences, improve site performance, measure usage, and support security and fraud prevention.

Cookies may be used for:

• authentication and session management;
• remembering language, display, and preference settings;
• analytics and performance measurement;
• security monitoring and abuse prevention;
• marketing and campaign attribution; and
• service improvement and troubleshooting.

You can manage cookies through your browser or device settings. If you disable some cookies, certain features of our services may not function properly.

8. Marketing communications

We may send you promotional messages about bonuses, offers, events, and services where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

Even if you opt out of marketing messages, we may still send you non-marketing messages relating to your account, transactions, verification, security, complaints, responsible gambling, or legal obligations.

9. Identity verification and eligibility checks

Before allowing you to use certain features, deposit or withdraw funds, or continue to access your account, we may ask for identifying documents or other information to verify your identity, age, residence, source of funds, or eligibility.

We may use third-party providers and database checks to help verify information you provide. If you do not provide the information requested, we may be unable to open or maintain your account, process transactions, or meet our legal obligations.

10. Responsible gambling

We are committed to supporting responsible gambling. We may use personal information to:

• apply deposit, loss, wager, session, or cooling-off limits;
• detect signs of risky or harmful gambling behaviour;
• contact you with responsible gambling messages where appropriate;
• implement self-exclusion, account closure, or access restrictions;
• support referrals to gambling support services; and
• comply with legal and regulatory requirements related to harm minimisation.

If you believe gambling is becoming a problem for you, seek help early. In Australia, the National Gambling Helpline is available on 1800 858 858. The ACMA also notes that persons seeking help can access free 24/7 chat and email counselling and support through Gambling Help Online. If you choose to self-exclude or request a break, we will handle your information in line with our legal and operational obligations.

11. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

• access controls and authentication;
• encryption in transit and/or at rest where appropriate;
• logging and monitoring;
• network and application security tools;
• staff confidentiality obligations and training;
• vendor due diligence and contractual protections; and
• regular review of security practices.

No system is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of transmissions over the internet or electronic storage.

12. Overseas disclosure

Some of our service providers, systems, or support functions may be located outside Australia. As a result, your personal information may be disclosed to, stored in, or accessed from countries outside Australia, including jurisdictions where privacy laws may differ from those in Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with applicable privacy requirements and with appropriate security safeguards.

13. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• maintain your account and provide services;
• comply with legal, tax, accounting, licensing, and regulatory obligations;
• resolve disputes and investigate complaints;
• prevent fraud and other misuse; and
• enforce our rights and obligations.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are legally required or permitted to retain it.

14. Access and correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date, irrelevant, or misleading, subject to applicable legal exceptions.

To make a request, contact our Privacy Officer using the details above. We may require identity verification before responding. If we refuse access or correction, we will explain our reasons where required by law.

15. Complaints

If you have a privacy complaint, please contact us first so we can try to resolve it. Include as much detail as possible about your concern.

We will acknowledge your complaint and investigate it within a reasonable time. If you are not satisfied with our response, you may be entitled to escalate your complaint to the relevant privacy regulator or other appropriate authority in Australia.

16. Direct marketing and your choices

You can ask us not to send you marketing communications at any time. You can also update your communication preferences through your account settings where available, or by contacting customer support or our Privacy Officer.

Please note that if you choose to opt out of marketing, you may still receive service and legal notices, including account, verification, and transaction-related messages.

17. Children and minors

Our services are intended only for adults who meet the legal age requirements applicable to gambling services in Australia. We do not knowingly collect personal information from anyone under the legal gambling age. If we become aware that we have collected information from a minor, we will take steps to address the matter in accordance with law and our internal procedures.

18. Third-party services and linked features

Our services may include integrations or features operated by third parties, such as payment tools, identity verification services, analytics services, or customer communication tools. Those third parties may collect information directly from you or through their technologies when you interact with those features. Their privacy practices are governed by their own policies and terms.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, business practices, technology, or our services. The updated version will be posted on our website and will take effect from the date shown at the top of the policy, unless otherwise stated.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

20. How to contact us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Privacy Officer
Extreme
Email: privacy@extremecasinoau.com
Postal address: Privacy Officer, Extreme, Level 5, 123 George Street, Sydney NSW 2000, Australia

End of Privacy Policy.